Protecting counter and interviewing staff from client aggression / by B. Swanton & D. Webber.

Canberra : Australian Institute of Criminology, 1990.

9967

Crime prevention -- Australia.

"This work looks at various forms of workplace aggression, the public contact environment, personal contact skills, terminating client contact and post incident administration. It adopts a prevention oriented approach, directed at personnel and office managers concerned to protect their staff from client imposed aggression." -- Publisher's website.

Bound with Australian Institute of Criminology Publications.

Available online.

1031-5330

64 p.