Conflict management : a practical guide / Peter Condliffe.

Chatswood, N.S.W. : LexisNexis Butterworths, 2019.

6th edition

87922

Conflict management.

Interpersonal relations.

Interpersonal conflict.

1. Understanding conflict

2. Responding to conflict: dispute management preferences

3. Communication: managing emotions, difficult conversations and complaints

4. The rise of alternative dispute resolution

5. Collaborative practice

6. Negotiation: models, strategies and tactics

7. Mediation

8. Restorative justice and conferencing

9. Group and organisational conflict

10. Practical group facilitation.

Previous edition 2016.

Includes bibliographical references and index.

9780409349405

1 online resource