Alternative dispute resolution / Tania Sourdin.

Rozelle, N.S.W. : Thomson Reuters, 2016.

5th edition

87322

Dispute resolution (Law) -- Australia.

Compromise (Law) -- Australia.

1. Conflict and dispute resolution

2. Negotiation

3. Mediation

4. Collaborative practice

5. Complaints

6. Advisory and determinative processes

7. Skills

8. Court-based ADR

9. ADR outside the courts

10. ADR and technology

11. Obligations in ADR and enforcing ADR outcomes

12. Confidentiality, admissibility and ADR practitioner liability in ADR

13. Dispute system design

14. Accreditation

15. Future trends

Appendix A: Further reading and exercises

Appendix B: Dispute Resolution Kit and Private Arbitration Kit

Appendix C: Framework for screening, assessment and referrals

Appendix D: Dispute resolution clauses

Appendix E: N MAS standards and collaborative practice standards

Appendix F: NADRAC framework for ADR standards

Appendix G: ADR research work.

"All key dispute resolution and management processes are explored in Alternative Dispute Resolution, as well as specific mediation, negotiation, complaints handling (to reflect the 2014 Standard and new frameworks in this area) , option generation and problem solving strategies. Pre-litigation ADR schemes, external dispute resolution schemes and changes in the community and related schemes, as well as processes that are more closely related to the litigation system, are tracked, explored and analysedition: This supports ADR practitioners and all those involved in dispute resolution to make effective, informed decisions about process choices and options." -- Publisher's website.

Includes index.

9780455236957

xvi, 886 pages ; 24 cm