Conflict management : a practical guide / Peter Condliffe.

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Publication details:
Chatswood, N.S.W. : LexisNexis Butterworths, 2012.
Edition:
4th ed.
Record id:
81972
Author:
Condliffe, Peter.
Subject:
Conflict management.
Interpersonal relations.
Interpersonal conflict.
Contents:
Chapter 1. Understanding conflict
Chapter 2. Responding to conflict : dispute management preferences
Chapter 3. Managing difficult conversations and complaints
Chapter 4. The rise of ADR
Chapter 5. Collaborative conflict management and practice
Chapter 6. Negotiation : models, strategies and tactics
Chapter 7. Mediation
Chapter 8. Restorative justice and conferencing
Chapter 9. Groups, justice and dispute system design
Chapter 10. Practical group facilitation.
Note:
Includes bibliographical references and index.
ISBN:
9780409332162
Phys. description:
xxi, 512 p. : ill. ; 25 cm