1. Uses and abuses of communications systems in the workplace
2. Legal liabilities arising from misuse of e-mail and the Internet
3. Sexual and racial harassment
4. Confidentiality issues
5. The employment contract
6. Monitoring telephone calls, e-mail and Internet use
7. The implications of the Human Rights Act on employers' right to monitor
8. E-mail and Internet policies and guidance notes
9. Introducing new policies, rules and procedures
10. Security and tackling e-mail and Internet abuse
11. Disciplinary procedures and dismissal.