Introduction: Setting the context
Part I. The Problem
1. Discovering institutional abuse
Mount Cashel beginnings
Ripple effects
Total institutions
Child abuse, institutional child abuse, and historical institutional abuse
Reclaiming Goffman
Why is sexual abuse privileged?
Discovering abuse: a wrap up
2.The cases
Country and case selection
Case types and overview
Canadian core cases
Canadian core-plus cases
Australian core cases
Australian core-plus cases
Australian redress schemes only
Observations
3.Institutions for children and memories of institutional life
Institutions for children
Enablers of abuse
Is abuse more likely in institutions for children?
Social construction and 'accounts'
Memories of institutional life
Positive memories
Isolation and separation
Control and fear
Degradation and neglect
Impact and legacy
Part II. The response
4.Time and Knowledge
Three Gaps
Inquiries and investigations, 1850 to 1970
Whispers of 'sexual acts', 1950 to 1970
Complaints of abuse by residents and families
Emergence of a social problem
What sparked responses?
Quantifying responses to abuse
Turning the tables on 'delay'
Knowledge and human endeavour
Making sense of time and knowledge
5.Redress structure and process
Criminal prosecution and civil litigation
Public inquiries
What is redress?
Introducing victims' justice interests
Participation
Redress scheme structure
Redress scheme content
Redress scheme constraints
Redress scheme structure and process: a wrap up
6.Redress outcomes
Redress scheme outcomes
Civil settlement outcomes
Adjusting payments for inflation and currencies
Public inquiry cases
Apologies and memorialization
Redress outcomes: a wrap up
7.Redress and victims' justice interests
Multiple realities
State of evidence
Victims' justice interests: engaging all the elements
Public inquiries
Redress scheme process
Redress outcomes
Victims' justice interests: reprise and reflection
8.Summary and implications
Defining institutional abuse
Historicizing institutional abuse and responses to it
Different types of cases
Defining redress
Justice theorizations
Need for multiple theorizations
Is there an optimal process?
How does money matter?
Government (or church) experience and accountability
Looking forward.