1. Australia’s national consumer protection regime
2. Application of the Competition and Consumer Act 2010 (Cth) and Australian consumer law
3. Introduction to misleading and deceptive conduct
4. Factual categories of misleading or deceptive conduct
5. Unconscionable conduct — unwritten law
6. Statutory unconscionable conduct
7. Unfair contract terms regime
8. False or misleading representations
9. Particular forms of unfair practices
10. Consumer guarantees regime
11. Unsolicited consumer agreements
12. Liability of manufacturers of goods with safety defects
13. Product safety and information standards
14. Industry codes of conduct
15. Public enforcement — ACCC investigation powers
16. Public enforcement — ACCC criminal proceedings
17. Public enforcement — ACCC civil orders and remedies
18. Private enforcement — orders and remedies.